Dell Optiplex 9020 Small Form Factor Desktop with Intel Core i7-4770 Upto 3.9GHz, HD Graphics 4600 4K Support, 32GB RAM, 1TB SSD, DisplayPort, HDMI, Wi-Fi, Bluetooth – Windows…

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This was a terrible experience because I invested far more time getting no where than the computer cost. My 95 yo mom needed a replacement computer to surf web. send emails, watch youtube, this claimed “refurbished” unit claimed to have a “fresh” Win 10 Pro install.
1) The computer did not have any documentation or paper work in box.
2) I kept getting walmart page asking for my walmart employee email or security code.
3) I typed in the various service codes on back the Dell with no success.
4) I bought a 3 year warranty from Asurion. I spent a lot of time with 3 different techs trying to do a master reset. One Asurion tech told me to buy USB flash drives over 16 Gig I did and the other two techs stated they did not know why I needed those USB drives, I told them they were going to help me download some updated win 10 pro software according to them, the next 2 techs said that’s not true it can’t happen they don’t have that capability.
5) Asurion forwarded my call to Dell. Dell told me I need to buy a service agreement from them so i hung up and called Asurion back.
6) USTecno was the seller and Hitech Bay Inc, Scarborough Ontario claimed to have refurbished it and shipped it. I called these people a number of times and kept getting hung up on so I went to website and sent message. I never heard back from them.
7) I called Back Asurion, the tech told me it means Walmart had locked out the ability to reset software and obviously the refurbisher never updated software like advertised or tested it. Basically junk from Walmart that was unusable was shipped to Hitech, they didn’t do anything and shipped the junk to me.
8) I have to send the junk back now.
9) I have an enormous amount of time and frustration with this experience, the lies, the hassle, no service.
9) Amazon was great in giving me a refund!
10) Bad experience all the way around, I guess I should have known better.

This is purportedly a ‘new’ machine. The disc drive, mounted perpendicularly, failed after three or four uses. Everything else is working well. There are eight USB ports and a dongle for HDMI. The system is quick, storage to primary disk is very fast, network communications are fast, at least compared to my old PC, which was also a Dell Optiplex system. I had one hang that was puzzling, but a reboot cured the problem, so overall performance is good for this system. And it’s nice to have such a small device, improves the configuration of my work desk.

Es una computadora funcional y rápida.

I haven’t had the best luck with refurbished machines, so I was, of course, hesitant to try again. But the specifications of this machine and the price made it worth the risk. Physically, the system is in great shape. I appreciate the attention to detail in the refurbishing process, as the computer arrived in near-perfect condition, free of any noticeable signs of wear.

As a technology consultant who works with computers daily, I am thoroughly impressed with this refurbished system. The specifications are excellent for the price, making it a great value for both professionals and casual users alike. The performance is smooth and reliable, and it has been running benchmark tests non-stop for the past 32 hours without a problem.

The system comes with Windows 10 installed which is fine. There’s really no need right now to upgrade to Windows 11 since Microsoft will continue supporting Windows 10 through October of 2025.

The processor is an i7-4790 which is a 4th generation unit, but the performance is excellent. And with 32 GB of RAM (most new systems come with 8 GB and some of the newer ones will have 16 GB), this system has enough headroom to handle most tasks with ease. I wouldn’t consider it a gaming system, per se’, since it doesn’t have a high-performance video card. But for everything else, this system is absolutely worth the price.