Samsung Galaxy S20 5G, 128GB, Cloud Pink – Unlocked (Renewed)

I bought this for a relative that needed a new phone and I was worried because I’ve seen/heard a lot of horror stories about renewed/refurbished phones, but this phone was unlocked, has ample battery life, and no physical damage.
The only “problem” is that when you boot up the phone there is an AT&T logo and some of the software is AT&T based, but it still works in Canada with Bell, so it’s more of a weird quirk than an issue.

For me, this phone arrived looking brand-new, without any scuffs or visible damage. The phone was completely unlocked and also not a “UW” version. Nothing was broken, and the phone is awesome so far! One minor issue is that the phone did not come with a SIM removal tool like the Amazon description says it will. This phone is amazing, and especially for the low price tag of 300 dollars (discounted 700 dollars from the original retail price!). The seller who fulfilled my purchase was RenuDeals.

Edit: The back panel appears to be not glued on securely, and is ever so slightly coming off on one side. I might have to look into how to fix that.

Update: After using this device for over a year, I can say that this was and still is a very good deal, especially with the price decreasing a further 100 dollars from when I bought it a year ago. But with renewed devices, there are some flaws. As mentioned in the edit above, the back panel does not seem to be glued on fully, but if you get a case that isn’t an issue (which you should anyway, considering the phone is entirely made of glass). The camera is blurry which I think is due to the slightly noticeable smudge on the inside of the glass covering the cameras. Besides these two issues though, this is probably better than getting a cheap modern phone for the same price, and I’d recommend it to anyone looking for a great phone.

Another note, anyone who owns this device should definitely go into the settings app and turn on high motion smoothness in Settings -> Display -> Motion Smoothness. It’s definitely worth the battery hit and for some reason not turned on by default. If you’d like to save battery you can always turn down the resolution to HD+ in Display -> Screen Resolution. I personally can’t notice the difference between it and the higher resolutions.

I did a lit of research for my needs. Some stuff I didnt get into. Reviewers in 2024 still love this phone. I agree, it’s awesome. Solid construction, all Gorilla glass and metal. Nice weight. Good feel. Bought this older model because of reviews comparing to phones in same price range (up to $220), materials, speed processor great for youtube & my apps (I don’t game on phone), beautiful screen, good cameras, small and slim fits in pocket with slim leather wallet flip case. Great price. I don’t get software updates anymore, which I actually like. It’s packed with features and settings that will take a while to explore. OS 13 is rich, OneUI 5.1 great. Vers 14 & 6 are latest and minor release from what I can tell/what I care about. I use carrier virus protection for free & MalwareBytes, and avoid sketchy links. The split screen, stacked widgets and all apps view that most models probably have has completely changed my user experience. No more app icons & folders all over my screens. Modern feel. Only thing I dislike so far is suggestion for Temu app built into all apps view. Very hard to remove but have a bit gone and not given up. Seller was awesome. Fast, flexible. I’m very happy if you can’t tell.

I purchased this phone based on the reputation of Amazon and their ‘Renewed’ phones. About 3-4 months after I received it I had a few instances of being called and the phone calls went straight to voicemail even though I did not have my phone set to airplane mode. Over the next couple months I had times that my text messages would not go through. I knew it was not the Network Verizon as my 2 boys have their phones on my plan and they were right next to me and their phones worked. Then a big issue started happening in which the ‘voice’ part of the phone only worked intermittently. I use Bixby & Google Assistant, and even though they were set up properly, they only worked sometimes and not others. Bixby would perhaps hear and pop up on the screen, but not respond to my voice for the request. Other times it worked correctly. Just yesterday and today alone I have had to reboot my phone 3 times when I could not use either of those or my talk to text as the microphone and speaker were not working. I contacted the seller first – never heard from them. I next contacted Amazon two days in a row and was told there is nothing they can do. I just finished with my last chat being told this once again. I told them that had I known I was paying $200 for a phone that would only work a few months – I never would have purchased it. This is what was erroneously in their item description: About this item

This pre-owned product has been professionally inspected, tested and cleaned by Amazon qualified vendors.
This product is in “Excellent condition”. The screen and body show no signs of cosmetic damage visible from 12 inches away.
This product will have a battery that exceeds 80% capacity relative to new.